SIAM Manager (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our End-User Services team is integrated in the Digital Technology (DT) department.
• As a SIAM Manager, you will ensure the robustness, scalability, and efficiency of the organization’s service delivery ecosystem by managing relationships between multiple service providers and aligning their services with business objectives.
• You will be accountable for:
  • Developing and implementing the SIAM framework to ensure seamless integration of multiple service providers.
  • Coordinating service delivery across internal and external providers to meet organizational objectives, including complex project delivery as well as complex support incidents.
  • Ensuring compliance of multiple service providers with service level agreements (SLAs) and performance standards.
  • Resolving complex conflicts between service providers, including during incident resolution.
  • Collaborating with DT CoEs, business/functional stakeholders, as well as external IT service providers to align service delivery with business needs, including specific future demand.
  • Identifying service integration risk, including external service provider conflicts and degradation of service levels.
  • Leading governance processes, including regular reviews and audits of service performance.
  • Ensuring compliance with security policies, regulatory requirements, and organizational standards.
• We offer a permanent contract based on a hybrid working mode.

About you

• Relevant education degree or equivalent in Information Technology, Business Administration, or a comparable field.
• Relevant work experience in Service Integration and Management (SIAM), IT Service Delivery, IT Service Management (ITSM) or Vendor Management.
• Competencies:
  • Expert in managing Service Integration and Management (SIAM) frameworks to ensure seamless coordination and delivery of IT services from multiple providers.
  • Deep knowledge of IT service management (ITSM) principles, such as ITIL, to oversee integration processes and enforce service-level agreements (SLAs).
  • Extensive expertise in managing and planning the resources of high-performing teams contracts and stakeholder relationships.
  • Advanced proficiency in monitoring and analyzing key performance indicators (KPIs) to ensure consistent service delivery and identify improvement opportunities.
  • Experienced in fostering collaboration among internal teams and external service providers to achieve alignment with business objectives.
• Behaviors:
  • Proactive in identifying and addressing service delivery challenges across providers.
  • Strong attention to detail to ensure seamless integration and alignment of services.
  • Collaborative mindset to work effectively with internal teams, stakeholders, and vendors.
  • Problem-solving approach to address conflicts and deliver scalable, practical solutions.
  • Commitment to fostering a culture of collaboration and efficiency within the service ecosystem.

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the primary country (Portugal) base pay reasonably expected for this role is 58 400 euros to 73 000 euros, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

• While the preferred location for this position is Lisbon, Portugal, we might be able to consider other Solvay locations.

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.