OtC - Customer Service Representative

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our Coatis EMEA team, composed of 3 people, is integrated in the supply chain department and focuses on importation of goods and sales deliveries in collaboration with the plants based in Brazil.
• As a Customer Service Representative, you will work on business continuity, sales back-office process and logistics to support our supply chain and sales team. You will get the opportunity to contribute to reinforce the customer relationship and have a positive impact on Solvay market position.
• You will be accountable for:
  • Order processing:
    • Order Processing in cooperation with Account Managers and the Supply Chain.
    • Customer and master data maintenance in the SAP System.
    • Complaint management
    • SFDC (CRM): Quality and Regulatory questions, Samples requests
    • Check product availability with the EMEA Supply chain
    • Monitoring of deliveries and invoicing process
    • Negotiate with the customers the postponements / delays regarding the product availability.
  • Logistics management:
    • Order Processing in cooperation with Account Managers and the Supply Chain.
    • Customer and master data maintenance in the SAP System.
    • Complaint management
    • SFDC (CRM): Quality and Regulatory questions, Samples requests
    • Check product availability with the EMEA Supply chain
    • Monitoring of deliveries and invoicing process
    • Negotiate with the customers the postponements / delays regarding the product availability.
  • Projects
    • . Participation in global Solvay projects impacting Back office
  • Interface with internal and external stakeholders: account managers, supply chain, procurement, warehouses, carriers…
• We offer a permanent contract based on hybrid working mode.

About you

• Relevant education degree or equivalent in International market or Supply chain.
• Relevant work experience in customer service or front / back office.
• Competencies:
  • Languages: English, Portugese, French
  • At least 3 years of experience in a similar position
  • Knowledge of working in an international environment
• Behaviors:
  • Autonomy
  • Strong relational quality
  • Customer intimacy knowledge

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Portugal base pay reasonably expected for this role is 19000€/annual to 21000€/annual, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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