OtC - Customer Data management Specialist

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• The Customer Data Management Specialist will join the Order to Cash team and focus on ensuring the accuracy and integrity of customer information to support sales and operational processes in collaboration with sales and customer service.

• As a Customer Data Management Specialist, you will work on customer master data management, sales order support, and data integrity & continuous improvement to support smooth customer interactions and efficient operations. You will get the opportunity to contribute to continuous improvement initiatives and have a positive impact on data quality and process efficiency.

• You will be accountable for:

  • Creation and maintenance of customer records in the ERP system.

  • Processing updates and changes to customer information.

  • Performing data quality checks and reconciliations.

  • Identifying and resolving data discrepancies.

  • Contributing to the definition and implementation of the Lead to cash project in the frame of new ERP (SAP S/4 Hana) transformation.

• We offer a permanent contract based on a hybrid working mode.

About you

• Relevant education degree or equivalent qualification in Information Management, Data Analysis, International Business, Supply Chain, or a related field.

• A minimum of 2 years of experience in customer service, operations, data management or supply chain roles.

• Competencies:

  • Analytical Skills

  • ERP (SAP) and/or CRM experience preferred

  • Order to Cash Process Understanding

  • English proficiency needed, any additional language is a plus

• Behaviors:

  • Organization and Autonomy

  • Team Player

  • Problem-solving skills

  • Attention to Detail

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the primary country (Portugal) base pay reasonably expected for this role is 21.000 euros to 28.000 euros, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.

• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.

• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.