Order-to-Invoice Service Owner (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

Our Order-to-Invoice Service Owner will join the Order-to-Cash (OtC) team, focusing on optimizing Order-to-Invoice processes through continuous improvement, operational excellence, and project management. This role is crucial for enhancing efficiency, productivity, and overall customer satisfaction, collaborating closely with Customer Service teams and other departments, including supporting our Spark project.

As an Order-to-Invoice Service Owner, you will work on developing and monitoring key performance indicators (KPIs), building dashboards to optimize productivity, and leading reporting and follow-up activities. You will support data-driven decision-making and contribute to a culture of continuous improvement and operational excellence. You will get the opportunity to significantly impact operational efficiency and customer loyalty and have a positive impact on our reputation and business performance. You will be accountable for:

• KPI Definition & Monitoring: Collaborate with the team to define, implement, and continuously monitor key performance indicators (KPIs) for all Order-to-Invoice processes, ensuring alignment with business objectives.
• Process Improvement & Project Management: Proactively identify opportunities for process optimization and lead initiatives and projects to enhance efficiency and effectiveness across the OtC cycle, including supporting the Spark project.
• Cross-functional Collaboration: Work closely with internal teams (Customer Service, Credit, etc.) to ensure seamless data flow, address performance gaps, and drive system enhancements.
• Follow-up & Implementation: Track the impact of implemented improvements, ensure adherence to new processes, and provide ongoing support to foster successful adoption.
• Single point of contact for internal and external audit: Serve as the primary liaison for all internal and external audit activities related to Order-to-Invoice processes, ensuring timely provision of requested documentation, explanations, and support to facilitate smooth and effective audits.

We offer a permanent contract based on a hybrid working mode.

About you

You should have a relevant education degree or equivalent qualification in Supply Chain, International Business, Project Management, or a related field. You will bring a minimum of 5 years of experience in process improvement, project management, performance analysis, or a leadership role within an international OtC or supply chain environment.

Competencies:

• KPI Development & Management skills
• Order-to-Invoice process understanding is required
• English proficiency required
• Project Management methodologies knowledge (e.g. Lean Six Sigma, Agile) is a plus

Behaviors:

• Results-oriented mindset with a focus on continuous improvement and operational excellence
• Analytical and data-driven approach
• Proactive and able to take initiative
• Strong collaboration and influencing skills

About the pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is € 35,600 - € 48,700 per year in Portugal.

Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits:

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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