End-User Device Service Analyst (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

Our End User device team, composed of 9 people, is integrated in the End Users Services department and focuses on delivering the IT services for End users in collaboration with the Digital Technologies Department.

As an End User Device Service Analyst, you will work with Windows workstations and Microsoft Intune to support and enhance the end-user experience. You will have the opportunity to contribute to the management and optimization of end-user devices, ensuring reliable, secure, and efficient operations that have a direct positive impact on our employees’ daily work.

You will be accountable for:

· Lead the design, deployment, and administration of Microsoft Intune for device and application management.

· Develop, implement, and maintain Intune policies, compliance baselines, and security configurations.

· Manage Autopilot provisioning, configuration profiles, and conditional access policies.

· Drive migration initiatives from legacy endpoint management platforms (e.g., SCCM, GPO) to Intune.

· Collaborate with security teams to enforce device compliance and remediate vulnerabilities.

· Provide 3rd-level support for endpoint management issues and act as subject matter expert (SME).

· Automate processes using PowerShell and Graph API.

· Contribute to documentation, knowledge transfer, and training of junior team members.

We offer a permanent hybrid role based in Portugal.

About you

Competencies:

• 5+ years of experience in endpoint management, with at least 3 years focused on Microsoft Intune.
• Proven expertise in:
  • Intune configuration policies, compliance policies, and app protection policies
  • Windows Autopilot provisioning and lifecycle management
  • Hybrid environments (Intune + SCCM/Co-Management)
  • PowerShell scripting for automation and remediation
  • Entra ID (Azure AD) and Conditional Access
  • Strong understanding of Windows security baselines, Defender for Endpoint, and vulnerability management.
  • Knowledge of packaging and deploying Win32 applications with Intune.
  • Experience with mobile device management (iOS/Android)
  • Excellent troubleshooting skills and ability to resolve complex issues.

Behaviors:

Customer Focus

• Demonstrates patience, empathy, and professionalism when supporting users.
• Communicates technical issues in a simple, user-friendly way.

Problem Solving & Initiative

• Takes ownership of incidents until resolution.
• Proactively identifies recurring issues and suggests improvements.

Collaboration & Teamwork

• Works effectively with colleagues, vendors, and other IT teams to resolve problems.
• Shares knowledge and supports junior team members.

Adaptability & Continuous Learning

• Adapts quickly to new tools, technologies, and processes.
• Keeps up to date with workplace technology trends (e.g., Windows 11, Intune, collaboration tools).

Attention to Detail & Reliability

• Follows security and compliance standards rigorously.
• Ensures accurate documentation and record-keeping.

Communication & Professionalism

• Maintains clear, respectful, and timely communication with users and stakeholders.
• Escalates issues appropriately when needed

About the pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay reasonably expected for this role is 38,960 to 48,700. Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits:

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.

Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.7 billion in net sales in 2024 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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