Customer Service Representative (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our Supply Chain team, composed of 10 people, is integrated in the Solvay Global Business and focuses on ensuring excellence in service to internal and external clients listening, understanding and solving their needs according to the established processes and the strategies of each business unit.
• As a Customer Service Representative, you will work on coordinating and managing customer service processes to support and improve our business. You will get the opportunity to contribute to consolidate a relationship of trust with customers through a proactive attitude of service focused on providing customers with the service they expect in a more effective and efficient manner than the competition, and have a positive impact on our people.

You will be accountable for:

• Coordinate and manage according to the customer service procedure and records in ERP, the activities involved in the resale and indent (direct) operations of the markets that are served to guarantee at each stage of said processes, the service expected from both external clients. , internal and intercompany.
• Reception and monitoring of customer purchase orders to ensure on-time and complete delivery according to the date negotiated with the customer and planning.
• Coordinate with Distribution or Foreign Trade the necessary documents required for correct delivery to the customer.
• Monitoring and entry of all indent (direct) orders to ensure correct service from our subsidiaries to the end customer and keep a record of the commissions that must be charged.
• Be an important filter of the orders to be shipped to ensure that Solvay policies are met, both regarding minimum billing levels per order and reviewing sales prices to the customer in system vs. the customer's purchase order and commercial quote.
   
• We offer a permanent contract based on a fixed shift hybrid working model.

About you

• Relevant education degree: Bachelor degree in Chemical or Industrial Engineer or Foreign Trade or Business Administration.
• Relevant work experience in 3 years in similar or related positions, English C1 (advanced) and SAP (desirable).

Competencies:

• Customer-oriented
• Corporate and Business strategy
• Project Management

Behaviors:

• Professional ethics
• Confidentiality
• Respect

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. While the Mexico base pay reasonably expected for this role is $28,000 to $35,000 MXN monthly, your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses in 24 languages.

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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