IT - Salesforce Senior Support Engineer

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview and responsibilities

Syensqo is all about chemistry. We’re not just referring to chemical reactions here but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies—in you, in your future colleagues, and in all your differences. And, of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. Our Global Capabilities Center in India is at the forefront of innovation, supporting our global operations.

We are looking for:

We are seeking a highly skilled Salesforce Senior Support Engineer to join our team. This role is pivotal in ensuring the seamless operation of our Salesforce platform, supporting internal users, and driving continuous improvement.

We count on you for:

Comprehensive Support: 

• Provide exceptional first-level user support by efficiently handling questions and incidents, ensuring timely resolution or escalation to the appropriate team. 
• Proactively monitor Salesforce systems and execute predefined procedures to maintain optimal performance and user satisfaction.

Data and System Management: 

• Conduct meticulous data management activities within Salesforce, ensuring data integrity and security. 
• Administer user configurations, including profiles and roles, while maintaining system documentation and compliance with best practices.

Training and Documentation: 

• Support the delivery of engaging training materials and sessions for Salesforce users, fostering a culture of continuous learning and improvement.
• Create and maintain comprehensive documentation to support user training and system processes.

In-depth Analysis and Resolution:

• Conduct thorough analysis of information from various sources to identify and resolve inconsistencies, ensuring data accuracy and reliability.
• Provide detailed insights and recommendations to support informed decision-making processes.

Testing Activities:

• Execute manual regression testing campaigns, meticulously evaluating system functionality to ensure reliability and optimal performance.
• Collaborate with cross-functional teams to design and implement effective testing strategies, ensuring comprehensive coverage and quality assurance.

Education and experience

• Experience and Expertise: Over 3 years of experience in Salesforce Advanced Administration, with proven hands-on experience in new Salesforce implementations, particularly in Sales Cloud and Communities.
• Problem-Solving and Communication: Strong problem-solving skills, capable of working cross-functionally in a fast-paced and rapidly changing environment, either as part of a team or as an individual contributor.
• Communication: Excellent client-facing skills, including written, presentation, and verbal communication, with a high level of autonomy to engage with business stakeholders on incident management activities.
• Salesforce Platform Knowledge: Strong understanding of the core Salesforce platform, including Sales Cloud and Experience Cloud.
• Salesforce Configuration: Proficient in Salesforce configuration and advanced administration capabilities, such as Flow, Lightning Pages, Data Loader, and Advanced Reporting.
• Data Management: Knowledgeable in data management tools, ensuring accurate and secure data handling within Salesforce.
• Certifications: Salesforce certified in Sales Cloud or App Builder are not mandatory but will be a plus and a selection criterion.

Skills and behavioral competencies

• Communication Skills: Strong ability to collaborate effectively in a remote environment with diverse team members and stakeholders.
• Collaboration Skills: Exceptional aptitude for working across teams with varying levels of technical expertise and diverse backgrounds.
• Team Spirit and Resilience: A proactive and adaptive approach, fostering a collaborative team environment and demonstrating resilience when tackling challenges.
• Learning Skills: Demonstrated eagerness to learn, combined with the ability to adapt and apply new knowledge to practical challenges.
• Educational Background: Bachelor's degree or equivalent in Computer Science or a related engineering field.

Language skills

Excellent verbal and written communication skills in English.

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey 
• Join a dynamic team that is going to tackle big bets
• Have fun and work at a high pace

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.