Customer Service Representative (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• Our Strategic Channel Partner (SCP) INDIA team, composed of 5 people, is integrated in the Commercial department and focuses on Business Growth in INDIA in collaboration with SOLVAY GBU’s. This role will work with all GBU’s providing seamless support to the Local Stock and Sales Customers.

• As a Customer Service Representative, you will work on Customer Service activities to support deliveries and invoicing to customers. You will get the opportunity to contribute to key projects in India and have a positive impact on company business.

• You will be accountable for: 

• Order Processing & Management: Efficiently handle end-to-end customer orders, including invoicing, returns, and purchase order creation in SRM7. Ensure accuracy of order records in SAP (PF1 and WP1 modules) and collaborate with Sales to maintain an accurate order book.

• Customer Satisfaction & Support: Boost customer satisfaction by resolving complaints, providing requested information, and coordinating across departments to meet customer demands. Represent and uphold the company’s positive image with customers.

• Data & Compliance: Maintain up-to-date customer master data in SAP, including forecasts and sales prices. Stay informed about GBU business, products, and relevant local regulations to ensure compliance in operations.

• Internal & External Coordination: Participate in Sales & Marketing meetings to understand client needs, negotiate schedule adjustments, and escalate unresolved issues. Coordinate with external suppliers and internal teams to ensure seamless service delivery.

• Team Development & Support: Train and mentor junior team members. Assist the Sales team in managing customer accounts and collaborate with Finance to track payments and manage vendor transactions.

About you

• Relevant education degree or equivalent in Education: Bachelor's or Masters degree in Business Administration, Supply Chain Management, Commerce, or a related field. 

• Relevant work experience Experience: 5-10 years of experience with a minimum of 4 years experience in the CSR role. Experience in Chemical Industry and with MNC’s would be a plus. 

• Competencies:

• Customer-Focused Problem Solver & Communicator: Resolve complaints, coordinate teams, and ensure transparent communication to enhance satisfaction and uphold company reputation.

• Regulatory & Logistics Expert: Manage trade compliance (C-TPAT, AEO), logistics admin (Incoterms, hazardous materials), and packaging regulations using SAP/CRM tools.

• Technical & Process-Driven Operator: Leverage SAP/SRM7 for order management, demand forecasting, and swap/tolling activities, ensuring compliance with ISO/GMP standards((ISO, GMP, TS16949 etc.)).

• Collaborative Team Leader & Learner: Mentor juniors, collaborate cross-functionally, and stay updated on industry trends and tools for continuous improvement.

• Behaviors:

• Proactive Engagement, Customer-Centricity, Collaboration

• Results-Orientation, Gets the job done.

• Ethical Conduct, Continuous Learning

• Problem-Solving Attitude, Strategic Thinking     

About the pay and benefits

• Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role.  While the India CTC pay reasonably expected for this role is 8 to 14 Lacs, your salary may ultimately be higher or lower based on your skills and experience. 

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.

• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.

• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

• Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €4.9 billion in net sales in 2023 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
• At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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