Customer Service Representative

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for:  

• An experienced customer service professional to work in a dynamic team environment for supporting clients in Asia including the Japan market.

We count on you for:  

• Provide customer order receipt and handling in Greater China, South East Asia & Japan from receiving customer’s order to shipment follow-up, to billing issued ( Order to Cash).
• Enter customer orders into the SAP system within the required timeline and high accuracy based on standards and processes.
• Provide product availability and shipment schedule to customers within established guidelines.
• Track order fulfillment, monitor cross-country and/or domestic deliveries, through close work with overseas or local Logistics team, forwarders and warehouses.
• Record customer complaints in the CRM system, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customers.
• Support business growth and conduct special customer requirements if any.
• Other jobs are assigned according to Customer Service Team objectives.
• Participate in other Supply Chain activities if assigned.

You can count on us for:  

• Learning opportunities from the experienced customer service expert.
• Career development opportunities within a dynamic organization.

You will bring:  

• Bachelor degree in relevant area (International Trade, Supply Chain, Logistics, Business Administration, or Japanese Etc). 
• Fresh graduates with relevant knowledge and career interest are considered. 
• Relevant  working experience in Customer Service, International Trade, Logistics, or Supply Chain is preferred. 
• Good oral and written communication skills in Japanese and English.
• Good interpersonal skills and teamwork spirit.
• Good analytical and problem-solving skills, quick in learning, and able to work under pressure.
• Knowledge of Microsoft Office software.

You will get:

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)

Additional information:

• Location: Minhang, Shanghai
• Onsite working model

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

#Disclaimer: As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.

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