Customer Service Representative in Foreign Trade (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

Our Customer Service Representative in Foreign Trade will join the Order-to-Cash (OtC) team in Latin America, focusing on being the primary point of contact for our customers. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments.

As a Customer Service Representative in Foreign Trade, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues. You will support smooth customer interactions and contribute to a positive customer experience. You will have the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency. You will be accountable for:

• Customer Support: Provide support and assistance to customers regarding shipments, answering questions and resolving issues efficiently.
• Shipment Management: Coordinate and manage shipments, working closely with shipping plant teams to ensure timely and accurate delivery.
• Import and Export Activities: Execute import and export activities for identity and intercompany shipments and bonded warehouses.

We offer a permanent contract based on a hybrid working mode.

About you

You should have a degree in International Business or Foreign Trade. Experience in direct customer service, foreign trade, supply chain, or operations is a plus

Competencies:

• Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
• Process orders in cooperation with Account Managers, production sites, and the Logistics Department, while coordinating with production plants and demand planners to ensure efficient customer deliveries.
• Apply knowledge of foreign trade or related fields and collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and effective problem resolution.

Behaviors:

• Customer-centric mindset with a strong focus on delivering a positive customer experience and addressing customer needs effectively.
• Empathetic and resilient team player, able to collaborate effectively with colleagues and stakeholders in a dynamic environment.
• Strong analytical and problem-solving capability, combined with autonomy and adaptability to manage changing priorities and challenges.

About the pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is R$ 4.000,00 - R$ 5000,00 per month in Brazil.

Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits:

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and a package with healthcare, disability, and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.

About us

Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes.

We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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