IT - Office automation & Productivity Service Owner(Global)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview and responsibilities

The Office Automation Service Owner will be responsible for overseeing the development, implementation, and management of office automation services within the organization. This role involves ensuring that all office automation tools are effectively integrated, maintained, and optimized to enhance productivity and efficiency across the company.

• Service Management:
  • Develop and maintain a comprehensive office automation strategy aligned with the company’s goals and objectives.
  • Oversee the lifecycle of office automation services, including planning, deployment, maintenance, and retirement.
  • Ensure the availability, reliability, and performance of office automation & productivity  tools and systems, for example Adobe, Klaxoon, Miro, Monday.com, Qualtrics, Vyond, Lucid Chart, etc…
• Stakeholder Collaboration:
  • Collaborate with various departments to understand their office automation needs and requirements.
  • Act as the primary point of contact for office automation services, addressing any issues or concerns promptly.
  • Work closely with vendors and service providers to ensure the delivery of high-quality office automation solutions.
• Continuous Improvement:
  • Identify opportunities for process improvement and automation to enhance operational efficiency.
  • Stay updated with the latest trends and advancements in office automation technologies.
  • Implement best practices and standards for office automation services.
• Project Management:
  • Lead and manage office automation projects from inception to completion.
  • Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
  • Coordinate with cross-functional teams to ensure successful project execution.
• Vendor Management: 
  • Develop and maintain strong relationships with vendors, negotiate contracts, and ensure vendor performance meets service level agreements (SLAs).
• Documentation: 
  • Maintain comprehensive documentation of the application’s architecture, processes, and procedures.
• Training and Support:
  • Provide training and support to employees on the use of office automation tools.
  • Develop and maintain user guides, documentation, and training materials.
  • Ensure a high level of user satisfaction by addressing support requests and resolving issues efficiently

Education and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in managing office automation services or similar roles.
• Strong understanding of office automation tools and technologies (e.g., Microsoft Office 365, Google Workspace, Klaxoon, Miro, Monday.com, Qualtrics, Vyond, Lucid Chart, Adobe, Accolade).
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Relevant certifications (e.g., ITIL, PMP) are a plus.

Skills and behavioral competencies

• Result orientation, influence & impact
• Ability to work effectively in a fast-paced and dynamic environment.
• Empowerment & accountability
• Team spirit, building relationships, collective accountability        
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Language skills

English

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey 
• Join a dynamic team that is going to tackle big bets
• Have fun and work at a high pace 
• Have a high level of autonomy

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.