IT Regional Cluster & VIP Support Lead

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview and responsibilities

This role combines the responsibilities of both a Regional IT Site Support Lead and a VIP Support Lead to deliver comprehensive IT support services across multiple regions predominantly in North Europe.

The role involves a strong leadership component, managing both a regional IT support team and ensuring provisioning of deciated support for senior executives and VIP users globally. 

We are seeking a dedicated and experienced successful candidate who will ensure high-quality IT support services that meet diverse client needs and align with the organization's strategic objectives.

The ideal candidate will have excellent communication skills, a strong technical background, and the ability to handle sensitive and complex IT issues with discretion and efficiency.

Key Responsibilities:

1. Regional IT Support Strategy and VIP Service Excellence:

• Implement global IT support strategies tailored to regional needs, while maintaining service excellence for VIP users worldwide.
• Ensure compliance with local regulations and maintain high service standards for VIP support.

2. Operational and Tactical Management:

• Oversee IT support operations, ensuring efficient incident resolution and fulfillment of service requests.
• Manage and ensure deliveries of high-quality, personalized IT support to VIP users.

3. Leadership and Team Development:

• Lead and develop regional IT support teams, fostering a performance-driven environment.
• Manage VIP support team activities, ensuring alignment with global strategies.

4. Stakeholder and Relationship Management:

• Act as the main IT contact for regional stakeholders and VIP users, ensuring their technology needs are addressed effectively.
• Build strong relationships and deliver tailored IT solutions to meet diverse needs.

5. Technical Expertise and Incident Response:

• Lead the technical resolution of incidents affecting regional operations and VIP users.
• Serve as the technical expert for complex issues and initiatives.

6. Collaboration and Coordination:

• Work with the Global Sites IT Services Lead and other regional leads to align objectives.
• Share best practices and address common challenges across regions and VIP support initiatives.

7. Vendor and Resource Management:

• Manage vendor relationships to ensure regional and VIP service delivery aligns with contractual obligations.
• Oversee resource allocation to optimize service delivery.

8. Confidentiality and Security:

• Ensure all IT activities adhere to security policies and maintain confidentiality, specifically for VIP support.

Education and experience

• Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree is a plus.
• Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel internationally as required.

Skills and behavioral competencies

• Result orientation, influence & impact
• Empowerment & accountability
• Team spirit, building relationships, collective accountability        
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Language skills

English

What’s in it for the candidate

• Be part of and contribute to a once-in-a-lifetime change journey 
• Join a dynamic team that is going to tackle big bets
• Have fun and work at a high pace 
• Have a high level of autonomy

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.